Terms and conditions of Service

Availability and Reservations

• Minimum stay is 3 nights.
• To request the availability of rooms you can use the availability request form of our website, alternatively you can write directly to info@trullocasarosa.it, specifying the check in and check out dates and the number of guests, specifying adults and children. We also require the ages of any children.
• After receiving the request, we reply within 24 hours with an e-mail notification of availability of rooms in which we specify the conditions of stay, prices and payment methods. We reply also in case of lack of availability.
• To confirm the booking we require the complete list of guests (adults and children), a telephone contact (preferably a mobile phone) and the advance payment of a deposit equal to 30% of the total cost of the stay
• The room is considered confirmed only upon receipt of the aforementioned deposit. Our confirmation will be sent by email.
• Check-in is from 15:30, check-out by 11.00
• It is a legal requirement for each guest (adult and minor) to present a valid identification document upon arrival. We are afraid that guests cannot be admitted without such document.

Prices and payment methods

• Prices are per person per night, and include breakfast.
• The price of the stay is the one that we communicate in the booking acceptance email.
• Each booking is considered confirmed only upon receipt of the deposit of 30% of the total amount no later than 8 weeks from the date of arrival.
• The final balance must be paid 4 weeks before the arrival date.
• All payments must be made by bank transfer. The bank details will be provided via email after receiving confirmation from the guest that they want to proceed with the booking.
• We do not accept credit cards.

Cancellations

• The cancellation or reduction of the stay must be communicated as soon as possible by email to info@trullocasarosa.it
• It is possible to cancel or reduce your reservation without penalty up to 20 days from the date of arrival.
• For cancellations between 20 and 7 days from the date of arrival a penalty of 10% of the cost of the stay or the cost of one night will be applied (whichever is lesser).
• For cancellations within 7 days from the date of arrival, the cost of the first night will be retained.
• In case of ‘no-show’ or 24hr cancellation before arrival the deposit of 30% or the cost of the first night (whichever is higher) will be retained, or the whole amount in case of high season or high demand periods.
• If the guest arrives and requests to reduce the stay, it will be required to pay the entire stay confirmed.